Reception management system introduced.

AGB has recently implemented RECEPTIONIST, a cloud-based receptionist system, to streamline its office reception operations and improve the quality of visitor service.

A receptionist management system provided by RECEPTIONIST Inc. photo of AGB’s head office reception area.

▼ Background of Introduction
In the past, our receptionist operations were faced with the problem that the burden of response was unevenly distributed among different personnel. In order to solve this problem and improve company-wide operational efficiency, we were considering the introduction of a cloud-based receptionist system.

▼Features of RECEPTIONIST
Unattended reception desk: The use of iPads at the reception desk reduces the workload of receptionists and allows visitors to smoothly contact the person in charge.
Linkage with chat tools: By linking with chat tools used in the company, visitors can be notified in real time. In our case, we used Office365 chat.
Automatic storage of visitor history: Visitor information is automatically recorded, making it easy to check and manage past visitor history.

▼Implementation Effects
The company was able to gradually unify its internal communication methods, which had been dispersed among multiple tools such as e-mail, telephone, and short mail, into a single chat system.
The need for fixed-line phones has been reduced, and the internal layout of the company has become easier to maintain.

▼Future Prospects
We will promote the digital transformation (DX) of office operations, and by replacing tasks that were previously performed by people with IT, we will create an environment in which employees can focus on their primary professional duties. By doing so, we will strengthen the foundation for a comfortable work environment and improve the quality of our services.